For more than 15 years, Donna has served as ISC Technology Service’s IT Sr. Director of Infrastructure Operations at the University of Pennsylvania – Data Center Management, Network Operations, Enterprise Automation, Infrastructure Engineering, Recovery Services, and other associated Infrastructure disciplines. She is responsible for leading the ISC Operations’ team and its transition to implement the ITIL methodology into day-to-day operations, infusing enterprise automation within the Operations environment, and implementation of a Quality Management System. The organization is the only ISO 9000:2015 certified Ivy League organization. In this (and previous) roles, Donna has traditionally been brought in to transform organizations into more efficient, high-performance operations. She is also an adjunct faculty member for Wilmington University’s Graduate and Undergraduate Programs in Technology. Professionally, Donna holds Board positions in the 7×24 Exchange Greater Philadelphia and Cloud Security Alliance Delaware Valley. In 2021, Donna was named one of the “Top 25 Women in Technology” by Mission Critical magazine. Donna holds a B.A. from Neumann University and an MBA from Wilmington University and holds CAPM, CBCP, and CISM certifications.