Training and educational dollars are always tight, so how does an organization get the most for its dollars? The first step is to know what your staff knows and doesn’t know. As an opener and to set the stage MCGA will provide several examples of what it has uncovered in its Certified Mission Critical Operator (CMCO) exam programs. Surprises are many and not always what you think. Our blue-ribbon panel of leaders representing Operators, Construction and Commissioning will react and respond to these discoveries as well as add in their own surprises in operational staff skills/knowledge and their staff’s ability to project Mission Critical thought processes. The group will address the skills and knowledge that is expected of the staff in each of their respective fields of the Data Center Industry. In the end it is all about how we change the old adage of: “We don’t know what we don’t know”- so let’s find out.